stubhub refund policy

Read the full policy. According to a StubHub representative called Derrick F., who I e-chatted with through the site yesterday afternoon, Well do our best to find you comparable or better tickets, or offer you a full refund., Stubhub throws around a lot of FanProtect Guarantee lingo, which, as Derrick F. put it, is like ticket insurance. Basically FanProtect is StubHubs promise that you will receive the tickets you ordered before the event and they wont be fake, but thats not always how it works. The Hollywood Reporter is a part of Penske Media Corporation. According to StubHub, it was intended to reduce risk for buyers whose events were likely . We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. Login to add posts to your read later list, Event Ticketing Resources For Secondary and Primary, payout of close to $20 million in refunds to more than 75,000 consumers, a statement published by StubHub following the settlements reads. Build the strongest argument relying on authoritative content, attorney-editor expertise, and industry defining technology. By clicking "TRY IT", I agree to receive newsletters and promotions from Money and its partners. But the circuit court has tightened the definition of a public injunction. The plaintiffs, represented by the firm of Liddle & Dubin, point to eBays $4 billion sale of StubHub to Swiss competitor Viagogo last November to knock any notion of a cash flow crisis. "We appreciate the patience of our customers, partners and regulators as we worked toward providing that choice, and we appreciate the ongoing dialogue with the states as we worked to formalize the actions StubHub voluntarily took beginning in May 2021 through this multi-state agreement. The company blamed the difficulty of recouping from sellers during the pandemic. Get useful tips, expert advice and cute animals in your inbox every week. If you're not in or your event wasn't set in one of these places, you may want to look into your state's refund laws, call StubHub or contact your attorney general's office to find out more about local policies. How To Remove Items From Your Credit Report, How To Boost Your Credit Card Approval Odds. Click your state to see if you qualify! Based on the scenario, StubHub may provide you with one of the following: If StubHub decides to reimburse you, they will usually send you an email with instructions on how to claim your refund. Yes Describe your scenario and include any supporting evidence. I got a confirmation from Stubhub that the transfer to AXS was confirmed, but the tickets never appeared in my AXS account. On Feb. 26, StubHubs general counsel was hailing the companysFanProtect program to Congress as the hallmark of our business and it is why we have earned the trust of fans around the globe. By March 12, StubHub was nudging consumers toward a coupon valued at 120 percent of the original purchase even whileacknowledging, Our policy is to provide a full refund with fees if an event is canceled. But by March 25, refunds were only provided to buyers where required by law as the 120 percent coupon became the default policy. Seller should not have contacted you that is against Stubhub policy. The corporate pushback has not escaped the attention of the 9th Circuit. This may include details from your tickets (so be sure to keep them), or information from the event venue. Unfortunately, fake StubHub tickets happen, as I learned at Kaskades Pier 94 concert Saturday night. The original purchase has aged off my account history. Unfortunately there is too much of this happening because of Stubhub's customer service problems so it falls on you to have to call and wait . You can get a refund from StubHub by calling their customer service line. There are no exceptions ever on postponed events: I recommended reaching out to the venue and pushing for an official cancellation or reschedule date 1 Reply mpipmpip 1 yr. ago Oct fifth is last day for what? StubHub cited a 2020 ruling by U.S. District Judge Dale Fischer of Los Angeles, who granted the company's motion to compel arbitration in a refund class action by people who bought tickets to . Stubhub does not accept returns and does not have a return policy. We also share information about your use of our site with our social media, advertising and analytics partners. Opinions are our own, but compensation and in-depth research determine where and how companies may appear. The refund will typically process within 5 to 8 business days. This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. Scan this QR code to download the app now. Customers can keep their credits if they like. Has anyone else not had their tickets available by date and time in confirmation email? The U.S. Chamber of Commerce called the rule a road map marked with an easy-to-follow path in amicus briefs urging the Supreme Court to come to defendants rescue. I bought 2 tickets for Jazz fest in New Orleans this past weekend via StubHub, and was told that they would be delivered via the 3rd party app AXS. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [emailprotected]. A Huge IRS Overhaul Could Make Filing Your Taxes Much Easier, StubHub Refund Settlement: Ticket Holders Are Getting Millions Back for COVID-Canceled Events, over 6,100 consumers due "nearly $2 million in cash refunds", for more info, call StubHub at 866-788-2482 or file a, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 501-682-2007, 8,688 customers due $3,120,442 in refunds, for more info, call StubHub at 866-788-2482 or contact the Colorado Department of Law at 800-222-4444, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-382-5516, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 410-528-8662, more than 5,500 consumers due $1.87 million, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at at 651-296-3353 (or 800-657-3787), for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 603-271-3641, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-282-0515, for more info, call StubHub at 866-788-2482 or, for more info, call StubHub at 866-788-2482 or contact the state's consumer protection hotline at 800-422-7128, for more info, call StubHub at 866-788-2482 or call the attorney general's office at 202-442-9828. (Reuters) - The McGill rule has struck again. The total number of refunds associated with the settlement is difficult to piece together, and likely could fluctuate depending on how many impacted consumers make claims in the process. We will process the refund to your original payment method within 5 days. Let us teach you the major money lessons you NEED to know. According to the complaint,StubHub has walked away from its longstanding FanProtect guarantee of cash refunds upon event cancellation. On that front, things played out almost laughably on Saturday. Customer service all the way to your seat, 2000-2022 StubHub. See here for a complete list of exchanges and delays. 2018 Techboomers All Rights Reserved, https://techboomers.com/how-to-support-techboomers, A monetary refund, up to the full value of your tickets, FanCode credit, for use towards future StubHub purchases, up to the full value of your tickets, Replacement tickets of equal or greater value than the ones that you purchased. As part of the agreement, StubHub vowed to adjust its process and pay back thousands of ticket holders millions of dollars. Even though refund policies are set according to the individual sellers' terms of service, StubHub issues refunds on their own too. The StubHub Refund Policy ensures that customers can receive a refund within certain conditions, such as if an event is canceled or rescheduled, if tickets are unauthenticated, or if your purchase is eligible for a FanProtect Guarantee refund. As part of the agreement, StubHub vowed to adjust its process and pay back thousands of ticket holders millions of dollars. I told you last week that the court is also delaying without explanation a conference on a petition to review California precedent allowing plaintiffs to evade arbitration of claims under the states Private Attorney General Act. When this happens, you will be notified by StubHub that the event was canceled and they will let you know how to . StubHub has the final decision on whether or not you will receive a refund. It is possible to request a refund on a purchased StubHub ticket manually. Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift in the ticket resale companys refund policy in 2020. Precluding StubHub from allegedly misrepresenting to the general public the protections afforded by its FanProtect Guarantee, Gilliam said, is a paradigmatic example of public injunctive relief., Even if StubHub is right and plaintiffs asserted the injunction claim specifically to evade arbitration through the McGill rule, the judge said, their motivation for doing so is simply irrelevant to the inquiry.. If you are eligible for a refund you can get a refund over the phone or via email.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'endofdiscussionbook_com-leader-2','ezslot_13',160,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-leader-2-0'); The terms and conditions will apply to refunds. Get useful tips, expert advice and cute animals in your inbox every week.Sign UpBy clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. Most recently, a divided panel in Hodges v. Comcast Cable Communications LLC ruled that the McGill rule applies only to forward-looking injunctions that seek to prevent future violations of law for the benefit of the general public as a whole.. Have you made a mistake by purchasing an excessive number of tickets? In combination, the two rulings mean that if corporations try to impose arbitration provisions that effectively bar public injunctive relief, courts will find them invalid. NYU Local editor in chief, aspiring dolphin trainer. StubHub, in its sole discretion, will determine when an event has been cancelled. They do not reflect the views of Reuters News, which, under the Trust Principles, is committed to integrity, independence, and freedom from bias. StubHub stopped guaranteeing cash refunds. But for anyone considering purchasing tickets to a forthcoming event via StubHub thinking that they can just get a refund for a cancelled event 120 days later, I'd advise against it for now. StubHub will contact you as soon as possible. 2023 USA TODAY, a division of Gannett Satellite Information Network, LLC. U.S. District Judge Haywood Gilliam of Oakland on Monday refused to compel arbitration of California state-law claims by a class of consumers who allege that StubHub Inc wrongfully changed its cash refund policies when COVID-19 forced widespread event cancellations. "In my case and others, it's the opposite." "Put it this way: they owe me $40,000, and. The California Supreme Courts McGill decision, he said, addressed a public injunction claim quite similar to the claim against StubHub, calling for a prohibition on allegedly deceptive advertising. StubHub's customer service line is available from 5:00 AM to 9:00 PM Pacific Time. Last Updated on September 16, 2021 by Dave Clark, StubHub Settles Multi-State Lawsuit Over COVID Refund Policy Changes. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . follow the steps below. If you don't see us in your inbox, check these folders, then drag and drop the welcome email into your inbox. Reply anytime to let us know how we can improve. Had a concert canceled because of COVID-19? Colorado Attorney General Phil Weiser joined nine other . By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say . Personal Loans can provide financial relief during an emergency. Access unmatched financial data, news and content in a highly-customised workflow experience on desktop, web and mobile. 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Click here to explore your options! This practice was implemented in early 2020. https://money.com/stubhub-refunds-covid-19-cancellation/. You can read more about how this works at https://techboomers.com/how-to-support-techboomers. Screen for heightened risk individual and entities globally to help uncover hidden risks in business relationships and human networks. (i) www.stubhub.com, or the StubHub app, you are contracting with StubHub, Inc. (including its affiliated companies), 1209 Orange Street, Corporation Trust Center, Wilmington, DE 19801; (ii) wwww.stubhub.ca, you are contracting with StubHub Canada Ltd., 151 Yonge Street, Suite 1500, Toronto, Ontario M5C 2W7; Only tickets you buy and sell on StubHub sites or StubHub mobile apps are covered by our guarantee. In 14 states, including California, Florida, New Jersey and New York, laws allowed customers to get cash refunds if they contacted customer service. Of course! You will receive an email with instructions on how to receive your refund. am I just fucked out of $250? Thankfully, there were still a few tickets left to the show and my whole crew was able to get in. It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. As a secondary marketplace, refunds through the primary source would not affect your compensation if the event was cancelled. Reuters provides business, financial, national and international news to professionals via desktop terminals, the world's media organizations, industry events and directly to consumers. The table below covers the refund policies and ticket protections available on StubHub andTicketmaster: Our Standards: The Thomson Reuters Trust Principles. 7 calle 1, Suite 204 Did you find it helpful? Given the impact of the coronavirus, it is not possible to sustain this practice in the near-term. StubHub cited a 2020 ruling by U.S. District Judge Dale Fischer of Los Angeles, who granted the companys motion to compel arbitration in a refund class action by people who bought tickets to cancelled Major League Baseball games because plaintiffs public injunction claim actually would have conferred no public benefit. Ticketmasterand its owner,Live Nation, whose pandemic ticketing policies were also subject tocomplaints and lawsuits, offers refunds or credits if an event is canceled once it gets funds from the event organizer. The settlement comes just days after the acquisition of StubHub by Viagogo held up by regulators in the UK for a year and a half was finalized with the sale of StubHub International to a Boston-based venture firm. StubHub is a ticket exchange that is a go-between for ticket buyers and sellers. Go with that one and theyll connect you with a representative. If you sold a Taylor Swift Eras Tour ticket in late 2022, for example, you won't receive the funds until after the concert date in 2023. If an event is postponed or rescheduled, the Buyer may use the tickets on the rescheduled date or, time permitting . Sometimes email clients send our first email to a spam or promotions folder. If you ever get to an event and the ticket you purchased via StubHub is invalid or fake, dont leave or buy a last minute ticket without calling StubHub first. Since June of 2022, listing for sale MLB tickets has been an absolute train wreck. this link is to an external site that may or may not meet accessibility guidelines. I bought 2 tickets for Jazz fest in New Orleans this past weekend via StubHub, and was told that they would be delivered via the 3rd party app AXS. If it is postponed/rescheduled, the tickets are still valid. sudan savanna in nigeria, lindab porte fjernbetjening,

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